Terms and Conditions
1. Seller and Customer:
2. Order process and registration:
Once you make an order, we will choose to accept it or not and will check your card details and your address. If we are satisfied then we will take payment from your card.
Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible and offer an alternative. If the alternative is not suitable then a full refund will be given if you have already paid for the goods.
We highly recommend you provide us with a correct e-mail address. In this case we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order.
Unless we have notified you that we do not accept your order we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment e-mail.
The contract will be formed at the place of dispatch of the goods, namely the UK.
If you decide to register with us to purchase items using the Cheddar Deli website, you will responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details by 'logging in' on the site.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated.
All prices displayed on the Cheddar Deli Website include Value Added Tax (VAT) which will be charged at the current rate when applicable.
Although we try to ensure that all prices on the Cheddar Deli Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
We reserve the right to update prices displayed on the Cheddar Deli Website from time to time.
You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.
We accept the following payments methods at Cheddar Deli:
When you place your order, our secure-payment gateway partner WorldPay will automatically ask your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Cheddar Deli products are charged at dispatch and will appear as "Cheddar Deli Cheese Ltd" on your statement.
To store your credit card details you will need to complete our online registration. Once you have registered, you will only need to sign in and your card details will automatically appear in the payment details. If you have 3D secure verification (Visa or Mastercard only) for your card, you may still need to provide a user name and password to complete your payment.
For millions of people around the world, WorldPay is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.
WorldPay provides the ability to process online payments. They do not own or hold information about the goods/services you have ordered or their delivery status, and cannot provide refunds or cancel your order for you.
We use 'cardholder authentication'. If you are a member of a cardholder authentication scheme, then we can use our authentication feature to identify you as genuine cardholders, before you pay for your online order.
Our payment systems support the MasterCard SecureCode and Verified by Visa authentication schemes, so we can check if shoppers are genuine MasterCard or Visa cardholders. Our authentication feature enables you to enter a password to confirm your identity with the card issuer.
You may find it useful to learn more about Verified by Visa and MasterCard SecureCode by accessing their dedicated websites:
Verified by Visa (Europe):http://www.visaeurope.com/merchant/handlingvisapayments/cardnotpresent/verifiedbyvisa.jsp
MasterCard SecureCode: http://www.mastercard.com/securecode/securecode_main.html